Terms & Conditions

These Terms & Conditions ('Terms') govern your use of the EmberAura website and the purchase of products from us. By placing an order, you agree to these Terms.

1. About Us

Business name

EmberAura

Legal name

EmberAura

Registered address

House no 224 X, Sports college road, Krishna puri colony, In front of ganpati hotel, Gorakhpur, Uttar Pradesh – 273013

GSTIN

09GBLPS2086E1Z6

Email

emberaura09@gmail.com

Phone

7355968487

2. Products

2.1 All products are subject to availability. We reserve the right to withdraw any product without notice.

2.2 Product images are for illustration only. The actual product may vary slightly in colour and appearance.

2.3 Spiritual candles are made-to-order and personalised with the customer's name and stated intention. They are non-returnable except as described in the Cancellation & Refund Policy.

2.4 The complimentary 1-on-1 consultation session for spiritual candles is a value-added service. It does not form part of the product contract and cannot be exchanged for a discount or refund.

3. Pricing & Payment

3.1 All prices are in Indian Rupees (INR) and inclusive of applicable GST.

3.2 We reserve the right to change prices at any time without prior notice. The price you pay is the price displayed at the time of checkout.

3.3 Payments are processed by Razorpay. We accept UPI, credit/debit cards, net banking, and Razorpay wallet.

3.4 We do not store any payment credentials. Razorpay's terms and privacy policy govern the payment process.

4. Discounts

First order

5% discount applied automatically to your first order on EmberAura.

Second order

10% discount applied automatically to your second order.

Scope

Discounts apply to the product price. They do not apply to shipping charges or GST.

5. Cancellation & Refunds

Cancellation and refund rights are described fully in the Cancellation & Refund Policy, which forms part of these Terms by reference. The key rules in short:

• Luxury/ready-stock candles: cancel any time before dispatch for a full refund.
• Spiritual/made-to-order candles: cancel within 6 hours of payment for a full refund; 50% refund after that.
• Mixed orders: the 6-hour rule applies to the whole order.
• Open-box delivery: refuse a damaged parcel for a 100% refund on the spot.

6. Delivery

Delivery terms are set out in the Shipping & Delivery Policy, which forms part of these Terms. All deliveries are open-box.

7. Intellectual Property

All content on this website — including text, images, logos, and candle designs — is the property of EmberAura and may not be copied, reproduced, or distributed without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by Indian law, EmberAura's liability for any claim arising from a purchase is limited to the amount paid for that order. We are not liable for indirect or consequential losses.

9. Governing Law

These Terms are governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts in Gorakhpur, Uttar Pradesh.

10. Consumer Rights

Nothing in these Terms limits your statutory rights under the Consumer Protection Act 2019 or any other applicable Indian law.

11. Payment Service Provider

Provider

Razorpay Software Private Limited

Address

SJR Cyber, Laskar Hosur Road, Adugodi, Bengaluru, Karnataka – 560030

Email

support@razorpay.com

EmberAura never sees or stores your card number, CVV, or UPI PIN. All payment data is handled directly by Razorpay.

12. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Name

Mrs Rajni Singh

Designation

Proprietor / Grievance Officer

Email

emberaura09@gmail.com

Phone

7355968487

Address

House no 224 X, Sports college road, Krishna puri colony, In front of ganpati hotel, Gorakhpur, Uttar Pradesh – 273013

13. Changes to These Terms

We may update these Terms from time to time. The current version is always available at EmberAura's website. Material changes will be notified by email.